Right of return

Right of return and cancellation of the order


The customer has the right after ordering, but before the delivery, refuse to purchase. In this case, the client does not have a payment obligation due to the refusal (cancellation of the order), but the refusal should be notified by phone or in writing within 24 hours after the order is placed.

Buyers of the online store have the right to return the goods, which can be done within 14 days, starting from the receipt of the product. You can request return by filling out and sending the form from the representative offices of logistics business sector of the Hungarian Post (MPL Posta) or by another clear statement.
The Parties stipulate that possible legal disputes are settled by the Pest Central District Court. For the issues not settled herein, the provisions of the Civil Code and the Government Decision 45/2014.(II.26) on contracts concluded between absentees shall be decisive.

If the ordered goods are defective or damaged during delivery, Fehér De Lux shall exchange it for free. If you do not wish to take this opportunity, we will refund your purchase price for the product. If you notice a damage on the received product, please inform our company. 
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